Complaints Procedure

HOW TO SUBMIT YOUR COMPLAINT

You can submit your complaint, in any way you wish and the responsible Bank Officers will deal with it promptly, in order to ensure that you receive a reply about the issue concerned within a reasonable time frame.

The Compliance Department is responsible for coordinating and supervising the way in which complaints of Eurobank Cyprus’s customers and non-customers are handled.

In this way, it is ensured that the investigation and handling of the issue concerned is conducted with transparency, impartiality and objectivity and within the given time frame that we have set as a Bank.