Security Measures

In order to achieve this however, certain measures are also required on your part:

• Always provide accurate and updated information to the Bank.
• Always type the URL address of the Bank’s website (https://www.eurobank.com.cy) or the Digital Banking website (https://ebanking-cy.eurobank.com.cy/apps/OnlineBanking/#_frmLogin) and do not use a link or favorites.
• Inspect your PC regularly for any malicious programs by using the latest versions of antivirus and antispyware software.
• Before entering your password on the Bank’s Digital Banking website, verify the identity of the website by:

• typing in the website’s address yourselves instead of using an external link;
• clicking on the padlock in front of the Digital Banking website address and to ensure that you are located at the certified Eurobank Digital Banking website.

• Memorize your username and password, delete the text messages (sms) and/or emails that the credentials were written on and disable the "auto-complete" option in your browser to avoid the risk of theft.
• Do not use the Bank’s credentials to access other services through the Internet.
• Change your password at regular intervals and choose passwords that are difficult to be guessed.
• Delete e-mails, where the sender falsely appears to be your bank, asking you to verify various information (such as Digital Banking credentials, account and card information etc.) or provide links which navigate you to an Internet site requesting personal information.
• Ignore phone calls, where the caller, claiming to be a bank's representative attempts to elicit personal information from you.
• Avoid using a public computer (e.g., at airports, internet cafés, etc.) to access Digital Banking as such computers may record keystrokes and therefore capture your personal credentials.
• Be aware of your surroundings when you are banking online and ensure that you are not being watched by someone or filmed on closed circuit television.
• Never leave your computer unattended while logged on and when you finish, always LOGOUT.
• Never allow any other person to use your Digital Banking or cards and never disclose to any other person any details that relate to them.
• Recommended methods to protect your mobile device:

• Use Biometric Authentication or set a security PIN to unlock screen;
• Adjust the phone settings to lock automatically after a predefined time of inactivity;
• Do not store sensitive information on your device.

• Before downloading the mobile banking application (app) check for the following information:

• Check the publisher of the app; criminals can use similar names, so be careful;
• Check the app's reviews and ratings;

When in doubt, visit the Bank's website to download the official app.

Eurobank will never, and for no reason, ask you to divulge your personal information, such as account and credit card information and login credentials of our Digital Banking services.
 
Kindly be advised to activate the ‘ERB Alerts’ service of the Bank to receive informative notices concerning transactional activity of your accounts as well as Digital Banking actions.
 
If you find any discrepancies in your account, change your password immediately and report the incident to us as soon as possible. If you suspect that you have been targeted with any type of malicious activity, contact us immediately by:

•  Contacting your account officer
•  Sending a secure message from your Digital banking
•  Sending us an e-mail to: ebanking@eurobank.com.cy
•  Calling us at 8008 8822 (domestic calls) / (+357) 22 208000 (calls from abroad).

 
The Bank may, for security purposes and at its own discretion, change, suspend or end any service or any communication channel through which the Bank's services are offered. To the extent allowed under the law, these changes may be effective upon a notice provided to you.